WINDOWS MEDIA PLAYER LIVE STREAMING ’Äì For Flash support, Please scroll down.
Having trouble viewing the Live Stream?
Please review the Technical Specifications information section below.
--Reboot your computer.
--Be sure the event is on, you will not see a live stream until the event is
live!
--You must have Windows Media 9 or above to view the live stream. Get the FREE
Player here!
--You must have a high speed connection either DSL, Cable or T1. Our live feed
runs with a bit rate of up to 350K. If you are getting a constant "buffering" message
in the player window then your connection is not fast enough or is experiencing
trouble. Please try to restart your web browser. If that does not work, please
restart your computer.
Webcast Broadcasting
The nature of webcast broadcasting is very different from that of traditional
television. When broadcasting live events over the internet, the quality of
the video feed is compromised due to bandwidth. The events are typically streamed
live at 200k or more, which is a high industry standard and looks best in the
320x240 main media window. The quality will be appear to be degraded when using
the full screen option.
Flash
It is also recommended to have Macromedia Flash installed. Much of our content
is Flash, in order to have a good user experience make sure you have the newest
version of Flash installed. Get
Flash 9 Player here.
Full Screen [does not work on Macintosh Platform]
Simply double click the live action screen to display the live webcast in
full screen mode. Double click the screen again to get back to the main browser
window. You can also use all the right click functions on the Windows Media
Player live stream. Unfortunately, this feature is not supported by Macintosh.
Other Help
If you continue to have problems please consult WMP
mini FAQ for specific technical issues.
Email Support
If you need further assistance or are having problems with some other feature
on our site, please email: support@itv360.com,
please include as much detail as possible, your operating system and browser
etc
Is Firefox on the PC "Squishing" the Video Stream?
Click
here to install the Firefox WMP update to fix the screen resolution size.
Technical Specifications
Windows
Microsoft Windows®: 98SE, 2000, Millennium Edition, XP Home Edition, XP Professional,
or Vista
Microsoft Internet Explorer 5.5, Netscape Navigator 7, Firefox 1 or Opera 7.51
128 megabytes (MB) of RAM
Broadband Internet connection or access to a high-speed network
Super VGA (800 x 600) or higher resolution
16-bit sound card
Speakers/headphones (switched on!)
Macintosh
Mac OSX
Safari 1.2, Firefox 1 or Opera 7.51
256 megabytes (MB) of RAM
Broadband Internet connection or access to a high-speed network
Super VGA (800 x 600) or higher resolution
Speakers/headphones
Do I have to use Windows Media Player to view the live feed?
Mac users may watch video using version 9 for Mac OS X, new Intel based Macs
(Macbook, Powerbook etc.) require Flip4Mac .
For optimal performance we recommend that you download the latest player. The
latest Windows Media Player can be obtained from the Microsoft
Download Center.
You can also upgrade to the most recent version of Windows Media Player at
any time. Open the Windows Media Player application and select "Check
for Players Updates?" from the Help menu (Mac users: select "Check
for Player Upgrade" from the Help menu.)
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. If
this problem persists, try closing the player, then re-launch it from any video
link on nppllive.com.
What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.
I can open the player, but cannot see any video.
A browser error may have occurred. Try closing the player, then reopen it.
Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider. If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
1 Click on Tools, then choose Internet Options.
2 Click the General tab.
3 Click the Delete Files button.
4 On the Delete Files dialogue box click the OK button. Selecting "Delete
all offline content" is optional.
5 To close the Internet Options box, click OK (it may take a minute or more
to clear the cache.)
In Netscape Navigator:
1 Click on Tools, then choose Internet Options.
2 Click the General tab.
3 Click the Delete Files button.
4 On the Delete Files dialogue box click the OK button. Selecting "Delete
all offline content" is optional.
5 To close the Internet Options box, click OK (it may take a minute or more
to clear the cache.)
In Netscape Navigator 7:
1 Choose Preferences from the Edit menu.
2 Double click on the category Advanced, then select Cache.
3 Click the Clear Cache button, then select OK to close.
In Firefox/Netscape Navigator 8:
1 Choose Options from the Tools menu.
2 Click the Privacy icon, then select Cache
3 To close the Options window click OK.
To clear your browser cache on a Mac:
In Safari:
1 Choose Empty Cache from the Safari menu, then click Empty.
In Firefox:
1 Choose Preferences from the Firefox menu, then select the privacy icon.
2 Click the Clear button within the Cache section.3 Click OK to exit.
LIVE STREAMING
Having trouble viewing the Live Stream?
You must have the lastest Flash Video player to view the High Quality Flash
Stream. Get
it here.
For all other support issues, please review the steps above.